'Quit punishing customers,' Kroger shopper demands over 'unnecessary' pop-ups – after chain pledged to look into issue | 0468PF1 | 2024-05-02 17:08:01
A KROGER customer has slammed the retailer for its self-checkouts systems that he claimed affected his shopping.
The shopper said he was not able to buy his items "peacefully" at Kroger due to four apparent problems with the kiosks.
Mr. Dre (@Andre_Golu) shared his anger with Kroger on X, formerly Twitter.
The shopper claimed that the way these machines were currently run was "punishing" certain shoppers.
"Hey bro, you really gotta work on your self checkout machines," he wrote in his post.
"I just want to pay for my sh*t and get out of your stores, but I haven't been able to do it once peacefully, while thieves are literally running out the door.
"Quit punishing paying customers."
Kroger responded to his initial tweet by thanking him for the feedback.
The store's social media page also added it would share his comments with their team.
Mr. Dre then listed the four supposed issues he encountered while using self-checkouts.
These complaints ranged from the staff at that section of the store to kiosks themselves.
"1. Unnecessary messages of "18 items" that come with 2-4 min wait for attendant," he claimed in another post.
<!-- End of Brightcove Player --> "2. Attendant watching videos of me scanning food for 2-5 mins.
"3. No way to enter quantity on bulk purchases.
"4. Items 1 & 2 happening multiple times per session."
Mr. Dre has not been the only shopper to take to social media and complain about self-checkouts.
</div> </div> The U.S. Sun has reported on several complaints including wait times and glitches.
One Kroger shopper, named Eric, claimed the machines were too sensitive.
"I trigger the sensors every time I have more than one item in my hand to scan at the checkout since there are never any conveyor belts or places to set groceries," he claimed in an X post.
Eric also claimed that it would take lots of time and work to make changes to the machines that he believed was necessary.
"As someone who works with IT algorithms and machine learning, these systems have a LONG way to go before they truly interpret human behavior correctly in real-time.
Eric then pled to Kroger to make a specific change to its checkout services.
"Since it cannot be trusted, and since you cannot trust shoppers to not steal, bring back cashiers!" he claimed.
The U.S. Sun has reached out to Kroger for comment.
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